Frequently asked questions

Stride Pharmacy is a UK online pharmacy providing safe, convenient access to prescription treatments and healthcare services. Our qualified healthcare professionals review every order to ensure treatment is safe and appropriate before it is supplied. We aim to make healthcare more accessible by allowing you to manage your treatment from the comfort of your home.

Getting started is simple. Select the treatment or service you need, complete our confidential online medical questionnaire, and submit your order. One of our qualified prescribers will review your information to determine whether the treatment is suitable for you. If approved, your medication will be dispensed by our pharmacy and delivered directly to your chosen address. If the treatment is not appropriate, we will contact you with further advice.

Yes. Stride Pharmacy operates in accordance with UK pharmacy regulations and professional standards. Patient safety is our highest priority, and all medicines are supplied following a clinical assessment by qualified healthcare professionals.

Stride Pharmacy is registered as a pharmacy with the General Pharmaceutical Council. 

Our online pharmacy services are available to adults who are eligible for treatment following an online clinical assessment. Some treatments may have additional eligibility requirements based on your medical history, age, or other health factors.

For many of our prescription-only medicines, you do not need to obtain a prescription from your GP before ordering. Instead, you will complete an online consultation, which is reviewed by one of our qualified prescribers. If the treatment is clinically appropriate, a prescription will be issued and your medication will be dispensed. Some products may not require a prescription and can be purchased directly.

Once your consultation has been reviewed and approved, we aim to dispense your medication promptly. Delivery times will depend on the shipping option you choose, but we strive to process orders as quickly as possible so you receive your treatment without unnecessary delays.

Yes. We are committed to providing ongoing support throughout your treatment. If you have any questions about your consultation, medication, or order, our team is here to help and provide clear, professional guidance.

Absolutely. Our registered pharmacists are available to answer questions about your medicines, treatment options, and general healthcare concerns. If you need advice before or after placing an order, simply get in touch with our team, and we'll be happy to assist you.

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An online consultation allows our healthcare professionals to assess whether a treatment is safe and suitable for you. We ask questions about your symptoms, medical history, current medications, and overall health to ensure you receive appropriate care and to minimise the risk of side effects or interactions.

Most online consultations take around 5–10 minutes to complete. The exact time will depend on the treatment you are requesting and your individual medical history.

Every consultation is reviewed by a qualified healthcare professional before any prescription-only treatment is supplied. Where appropriate, our pharmacists are also available to provide advice and ensure your treatment is dispensed safely.

If you realise you've made a mistake after submitting your consultation, please contact us as soon as possible. Depending on the stage of your order, we may be able to update your information before your consultation is reviewed or your medication is dispensed. Providing accurate information is essential to help us prescribe safely.

If your consultation has not yet been submitted, you may be able to return and complete it later, depending on how you accessed the consultation. If you experience any issues, please contact our team for assistance.

Our friendly team is here to help. If you have any questions while completing your consultation or are unsure how to answer a particular question, please get in touch with us before submitting your responses.

For some treatments, we may ask you to provide photographs or identification to support your consultation. This helps our healthcare professionals make an informed clinical decision and ensures treatment is prescribed safely and appropriately. If required, we'll clearly explain what is needed during the consultation process.

We ask medical questions to protect your health and ensure any treatment we supply is safe and appropriate for your individual circumstances. Your answers help us identify any medical conditions, allergies, or medicines that could affect your treatment. All information you provide is kept confidential and handled securely in accordance with UK data protection requirements.

If your online consultation shows that treatment is clinically appropriate, a qualified independent prescriber will issue a prescription. Your prescription will then be sent to our pharmacy, where your medication is dispensed and prepared for delivery.

Your consultation is reviewed by a qualified healthcare professional with prescribing authority. They carefully assess your medical history, symptoms, current medications, and any other relevant information before deciding whether treatment is appropriate.

Once you've submitted your consultation, it is reviewed by one of our qualified healthcare professionals. If your treatment is approved, your prescription (where required) will be issued, your medication will be dispensed, and your order will be prepared for dispatch. If we need more information or if the treatment is not suitable, we'll contact you to discuss the next steps.

Yes. Your safety is our highest priority. If, after reviewing your consultation, a healthcare professional determines that the requested treatment is not safe or appropriate for you, they may decline your request or recommend a more suitable alternative. In some cases, you may be advised to consult your GP or another healthcare provider for further assessment.

If we need further information before making a clinical decision, we'll contact you using the details you provided during your consultation. Reviewing your response helps us ensure any treatment we supply is safe and appropriate.

Most consultations are reviewed as quickly as possible, often on the same working day. During busy periods or if additional clinical information is required, review times may be longer. We'll keep you informed if there are any delays affecting your order.

Yes. We'll notify you once your consultation has been reviewed. If your treatment is approved, we'll update you on the progress of your order. If we require further information or your request cannot be approved, we'll explain the next steps.

Yes. If you have questions about your consultation, prescribed treatment, or the outcome of your review, you can contact our pharmacy team. Where appropriate, arrangements can be made for you to speak with a pharmacist or the healthcare professional involved in your care.

Eligibility is determined through our online consultation. Your answers are carefully reviewed by a qualified healthcare professional, who will assess your medical history, current medications, symptoms, and any other relevant information to determine whether the requested treatment is safe and appropriate for you.

Stride Pharmacy offers treatment for a wide range of common health conditions through our online prescribing service. The treatments available may vary over time, so we recommend browsing our website to view the latest conditions and services we offer.

In many cases, yes. During your online consultation, we'll ask you about any medicines you currently take so we can check for potential interactions and ensure your requested treatment is suitable. It's important that you provide a complete and accurate list of your medications.

Having an existing medical condition does not necessarily mean you cannot receive treatment. Our healthcare professionals will carefully assess your medical history to determine whether the requested medication is appropriate or whether an alternative option would be more suitable.

Yes, depending on your individual circumstances and the treatments requested. Each request is assessed independently to ensure all medications are safe to use together and are appropriate for your healthcare needs.

If we determine that a treatment is not suitable for you, we will not issue a prescription. Where appropriate, we'll explain the reason for our decision and may recommend speaking with your GP or another healthcare professional for further assessment or alternative treatment options.

Yes. All medicines supplied by Stride Pharmacy are genuine, sourced through regulated UK pharmaceutical wholesalers, and dispensed by qualified pharmacy professionals. We never supply counterfeit or unlicensed medicines unless clearly stated and legally appropriate.

Yes. Where available, we offer both branded and generic medicines. Generic medicines contain the same active ingredient as the branded version and meet the same strict standards for quality, safety, and effectiveness. If both options are available, this will be clearly indicated when you place your order.

Eligibility for weight loss treatment is determined through our online consultation. Our qualified healthcare professionals will assess your Body Mass Index (BMI), medical history, current medications, and any weight-related health conditions to determine whether treatment is safe and appropriate for you. Meeting the BMI criteria alone does not guarantee that treatment will be prescribed.

BMI (Body Mass Index) is calculated using your height and weight to estimate whether your weight falls within a healthy range. During your consultation, we'll calculate your BMI using the information you provide as part of our clinical assessment.

Yes. You'll be asked to provide your current height and weight during the consultation. Accurate information is essential to help us calculate your BMI and assess whether weight loss treatment is suitable for you.

For some weight loss treatments, we may ask you to upload photographs to help verify your current weight or support our clinical assessment. If photographs are required, we'll explain exactly what is needed during the consultation process.

If your BMI does not meet the clinical eligibility criteria for treatment, we will not prescribe weight loss medication. Where appropriate, we may provide guidance on alternative approaches to weight management or recommend discussing your options with your GP or another healthcare professional.

Your progress may be reviewed before repeat prescriptions are approved to ensure your treatment remains safe, effective, and appropriate. We may ask you to provide updated information, including your current weight, any side effects you've experienced, and how you're responding to treatment.

Yes. If your treatment remains clinically appropriate, you can request a repeat supply through our online service. Before approving a repeat prescription, we may ask you to complete a follow-up consultation so we can review your progress and ensure the medication is still suitable for you.

If you experience any side effects while taking your medication, please read the patient information leaflet supplied with your medicine and contact our pharmacy team for advice. If you experience severe side effects or symptoms that require urgent medical attention, seek immediate medical care by contacting your local emergency services or attending your nearest emergency department.

We accept a range of secure payment methods, including major debit and credit cards. The payment options available will be displayed during checkout before you complete your order.

Payment is taken when you place your order. Your consultation will then be reviewed by a qualified healthcare professional to determine whether treatment is clinically appropriate. If your order cannot be approved, any eligible refund will be processed in accordance with our refund policy.

Yes. We use secure, encrypted payment technology to help protect your personal and financial information. Your payment details are processed securely and are not stored by Stride Pharmacy.

At present, only one payment method can be used per order. The available payment options will be shown during the checkout process.

If your payment is unsuccessful, your order will not be processed until payment has been completed successfully. You can try again using the same payment method or choose an alternative payment option if one is available. If you continue to experience difficulties, please contact our customer support team for assistance.

Yes. Once your order and payment have been successfully received, we'll send you an order confirmation by email. You'll also receive updates as your consultation is reviewed and your order progresses.

If you need to make changes to your order, please contact us as soon as possible. If your consultation has not yet been reviewed or your medication has not been dispensed, we may be able to make amendments. Once a prescription has been issued or your order has been dispensed, changes may no longer be possible.

Delivery times depend on the delivery option you select at checkout and when your consultation is approved. Once your prescription has been authorised (where required) and your medication has been dispensed, your order will be dispatched promptly. Estimated delivery times will be shown during checkout.

We offer a range of delivery options to suit your needs. Available services and delivery costs will be displayed during checkout before you complete your order.

Yes. All orders are packaged in plain, unbranded packaging with no indication of the contents, helping to protect your privacy.

Yes. If you select a tracked delivery service, you'll receive tracking details by email once your order has been dispatched, allowing you to monitor its progress.

Yes, next-day delivery may be available for eligible orders placed before our daily cut-off time. Availability depends on your location, the treatment ordered, and your consultation being approved in time for dispatch.

If you're unavailable when delivery is attempted, the courier will usually leave instructions on how to rearrange delivery or collect your parcel from a local collection point, depending on the delivery service selected.

Yes. We deliver to Northern Ireland, although delivery times may vary depending on the courier service and your location.

At present, we only deliver within the United Kingdom. We do not currently offer international shipping.

If your order arrives damaged or you believe an item is missing or incorrect, please contact us as soon as possible. Where possible, keep the packaging and provide photographs of the damage so we can investigate and resolve the issue promptly.

Yes, you will need to create an account to place an order. This allows us to securely store your consultation details, manage your prescriptions, and keep you updated on your order status.

Your account is automatically created when you place your first order. You will be asked to provide your details during checkout, which are then used to set up your secure customer account.

You can log in to your account using the email address and password you created during checkout. Simply go to the login page on our website and enter your details.

If you've forgotten your password, you can reset it by selecting the “Forgot password” option on the login page. We'll send you an email with instructions to create a new password.

Once logged in, you can view your order history in your account dashboard. This includes details of past and current orders, including their status and delivery updates.

Your completed consultations can be accessed through your account dashboard. This allows you to review previous assessments and track the progress of your treatment requests.

Yes. You can update your personal information, such as your name, email address, or contact details, directly in your account settings. Some changes may require verification for security reasons.

Yes. You can manage and update your delivery address within your account. Please ensure your address is correct before placing an order, as changes may not be possible once an order has been processed or dispatched.

If your treatment is suitable for repeat supply, you can reorder it through your account by selecting the relevant product or prescription history. In some cases, a follow-up consultation may be required before your repeat prescription can be approved.

If you wish to cancel your order, please contact us as soon as possible. Orders can usually only be cancelled if your consultation has not yet been reviewed or your medication has not been dispensed. Once a prescription has been issued or treatment has been prepared for dispatch, cancellation may no longer be possible.

Yes. If your consultation is reviewed and treatment is not approved, you will be eligible for a refund in line with our refund policy. Refunds are processed for the medication cost, and you will be notified once your order has been declined.

Once a refund has been approved, it is usually processed within 3–5 working days. The time it takes to appear in your account may vary depending on your bank or payment provider.

If you change your mind, please contact us as soon as possible. If your order has not yet been dispensed or dispatched, we may be able to cancel it. Once medication has been prepared or shipped, we are generally unable to cancel or refund the order due to pharmacy regulations.

For safety and regulatory reasons, we cannot accept returns of medicines once they have been dispensed or delivered, even if they are unopened. This is to ensure the safety and integrity of all medications supplied.

If you receive an incorrect item, please contact us immediately. We will investigate the issue and arrange a replacement or appropriate resolution as quickly as possible. We may ask for photographs of the item received to help resolve the issue.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will investigate with the courier and work to resolve the issue as quickly as possible, which may include resending your medication or issuing a refund where appropriate.

Yes. We treat your personal and medical information with the utmost confidentiality. Your data is handled securely and only accessed by authorised healthcare professionals and staff who need it to provide your care and process your order.

Your medical information is stored securely using systems designed to protect your data from unauthorised access. We retain your records in accordance with applicable UK data protection laws and healthcare record-keeping requirements.

We will not routinely inform your GP about your treatment without your consent. However, in certain circumstances where it is necessary for your ongoing care or required by law, we may recommend or arrange for relevant information to be shared with your GP.

Your consultation can only be accessed by authorised healthcare professionals and members of our team who require the information to assess your consultation, dispense your medication, or provide support. Access is restricted and managed in line with strict confidentiality requirements.

We use appropriate technical and organisational security measures, including encrypted systems and secure data storage, to help protect your personal information. We process your data in accordance with UK data protection legislation and our Privacy Policy.

Yes. You have the right to request a copy of the personal information we hold about you. To make a request, please contact our customer support team, and we will respond in accordance with applicable data protection laws.

Yes. You can request that your account be closed by contacting our customer support team. Please note that, as a healthcare provider, we may be legally required to retain certain medical and pharmacy records for a specified period, even after your account has been closed.

Yes. Stride Pharmacy is registered with the General Pharmaceutical Council (GPhC) and operates in accordance with the professional standards and regulations that apply to UK pharmacies. You can verify our registration and view our details on the GPhC register.

Our Superintendent Pharmacist is responsible for overseeing the safe and effective operation of the pharmacy, ensuring compliance with legal and professional standards, and maintaining the highest standards of patient care. Details of our Superintendent Pharmacist are available on our website and on the GPhC register.

We source our medicines from regulated and reputable UK pharmaceutical wholesalers and manufacturers. All medicines supplied by Stride Pharmacy are genuine and handled in accordance with strict quality and safety standards.

Where a prescription-only medicine is requested, your online consultation is reviewed by a qualified independent prescriber. If the treatment is clinically appropriate, a prescription is issued before your medication is dispensed by our pharmacy.

Patient safety is at the heart of everything we do. Every consultation is assessed by a qualified healthcare professional, who reviews your medical history, current medications, allergies, and other relevant information before any treatment is supplied. We also provide access to pharmacist support and clear information to help you use your medication safely.

If you experience side effects while taking your medication, please read the patient information leaflet supplied with your medicine and contact our pharmacy team for advice. If you experience severe side effects or symptoms requiring urgent medical attention, seek immediate medical care by contacting the emergency services or attending your nearest emergency department.

We are committed to providing a high standard of care and service. If you are unhappy with any aspect of your experience, please contact us as soon as possible so we can investigate your concerns and work towards a resolution. Full details of our complaints procedure are available on our website.

If you have concerns about your treatment or the care you've received, please contact our pharmacy team as soon as possible. We'll review your concerns, provide appropriate advice, and, where necessary, arrange for a healthcare professional to follow up with you. If you believe you are experiencing a medical emergency, seek immediate medical attention.